Privacy Policy

At Vanilla Sincera, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and the rights you have under the General Data Protection Regulation (GDPR) and other applicable data protection laws.

By using our website or placing an order, you acknowledge that you have read this Privacy Policy.

1. Who We Are

Vanilla Sincera is an online retailer of premium vanilla products.

If you have any questions about this Privacy Policy or how we process your personal information, you can contact us at:

Email:jessica.masera@vanillasincera.com

Postal Address:

Vanilla Sincera

Sat Pagaia, Nr. 56

Comuna Boianu Mare

Bihor 417117

Romania

2. Information We Collect

When you visit our website or place an order, we may collect the following information:

  • Name 

  • Company name (where applicable) 

  • Billing address 

  • Shipping address 

  • Email address 

  • Telephone number 

  • Details relating to your order, including the products purchased 

  • IP address 

  • Browser and device information 

  • Website usage information collected through cookies and similar technologies 

We only collect information that is necessary to provide our products and services or to comply with our legal obligations.

3. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders. 

  • Process payments. 

  • Arrange shipping and delivery. 

  • Communicate with you regarding your order. 

  • Respond to enquiries and customer support requests. 

  • Improve our website and customer experience. 

  • Prevent fraud and maintain the security of our website. 

  • Comply with legal, accounting and regulatory obligations. 

Where required by applicable law, we will obtain your consent before sending you marketing communications. Where permitted by law, we may send existing customers information about similar products, and you can opt out at any time.

4. Third-Party Service Providers

We use trusted third-party providers to operate our business.

Squarespace

Our website is hosted by Squarespace, which provides our ecommerce platform and website infrastructure. Information you provide through our website is processed by Squarespace to enable website functionality, order management and security.

Payment Providers

Payments are securely processed by Stripe and PayPal.

We do not store or have access to your full payment card details.

Please refer to the privacy policies of these providers for information about how they process your payment information.

Shipping Providers

To deliver your order, we share only the information necessary with our courier or delivery partners. This may include

  • your name 

  • Delivery address 

  • Telephone number 

  • Email address (where required for delivery notifications) 

5. Address Autocomplete

During checkout, our website may use the Google Places API to help you complete your billing and delivery address.

Information entered into the address fields may be shared with Google solely to provide address suggestions and improve your checkout experience.

6. Cookies

Our website uses cookies and similar technologies to operate effectively, remember your preferences and understand how visitors use the site.

Some cookies are essential for the website to function, while others help us improve performance or provide additional features.

Where required by law, non-essential cookies will only be used with your consent. You can manage your cookie preferences through our cookie banner or your browser settings.

7. How Long We Keep Your Information

We retain personal information only for as long as necessary to:

  • fulfil your order; 

  • provide customer support; 

  • comply with legal and tax obligations; 

  • resolve disputes; and 

  • enforce our agreements. 

When information is no longer required, it is securely deleted or anonymised.

8. Sharing Your Information

We do not sell or rent your personal information.

We may share your information only with:

  • website hosting providers; 

  • payment providers; 

  • courier and delivery services; 

  • professional advisers such as accountants or legal advisers; 

  • public authorities where disclosure is required by law. 

Where personal data is transferred outside the European Economic Area, we take appropriate measures to ensure it remains protected in accordance with applicable data protection laws.

9. Your Rights

Subject to applicable law, you have the right to:

  • request access to your personal information; 

  • request correction of inaccurate information; 

  • request deletion of your personal information where appropriate; 

  • request restriction of processing; 

  • object to certain processing activities; 

  • withdraw consent where processing is based on consent; 

  • request a copy of your personal information in a portable format; and 

  • lodge a complaint with your local data protection authority. 

To exercise any of these rights, please contact us using the details above.

10. Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

Although we take reasonable steps to safeguard your information, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements or website functionality.

The latest version will always be published on this page, and the "Last Updated" date will indicate when the policy was most recently revised.

12. Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact:

Vanilla Sincera

Email: jessica.masera@vanillasincera.com

Postal Address:

Sat Pagaia, Nr. 56

Comuna Boianu Mare

Bihor 417117

Romania